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EMA Brief: BMC On Demand—Full Steam Ahead
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 Author:Lisa Erickson-Harris |
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Abstract: BMC Software (BMC) has announced that it will offer its BMC Remedy product line via a Software-as-a-Service (SaaS) delivery model—called BMC Remedy ITSM Suite On Demand. In fact, the company is investing heavily in on demand delivery to address flexible licensing requirements and impending cloud computing needs. Enterprise IT is increasingly seeking an incremental, service-based licensing scheme where budgetary allocations can be made on an as needed basis. BMC’s positioning supports this pay-as-you-go approach and also offers customers a migration path to move to a traditional license-based product offering in part or in total. General availability is expected to be in Q2, 2010. In addition, BMC announced a partnership with SalesForce.Com to offer BMC Service Desk Express on Force.com in November 2009. BMC Service Desk Express is the company’s mid-tier offering. It’s partnership with Force.com was the company’s first SaaS offering geared to make the service desk, self-service features and inventory management available in the cloud at an attractive price-point. BMC is also making substantial forward progress in enhancing the functionality and ease-of-use of these product lines. The first versions will be generally available during Q2, 2010. |
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