Service Catalogs have evolved from their initial function as simply a document instructing users whom to call for service, to distinct software systems in their own right.
Modern Service Catalog products automate IT operations by providing specific interfaces and views for IT, Business, and Users. These interfaces or views of the Service Catalog help companies:
Standardize and streamline IT operations
Make governance and demand management a reality
Improve user productivity
Contact us for more information on how EMA can help you successfully implement a Service Catalog!
EMA covers topics that span the IT Management spectrum. Click on a Technology Area to access free EMA resources on these selected topics:
IT service definition is the first (and most important step) in any ITSM initiative. If you don’t get this fundamental step right, the odds are that your entire ITSM project will go down in flames. Learn Enterprise Management Associates’ simple, 5-step process for defining IT services in this hands-on workbook, which walks you through the model and provides you with guidance to help you define your own IT services.
“How EMA Can Help You Implement an Actionable Service Catalog”
In this 30-minute Webinar, EMA Director of IT Service Management Consulting Hank Marquis discusses practical approaches you can take today to plan and implement an actionable service catalog.
Register now to view this informative presentation and you’ll receive a free white paper!
Free On-Demand Webinar
“10 Ways an Enterprise Service Catalog Improves IT Service Quality and Reduces Costs“
In this 1-hour Webinar, EMA Director of IT Service Management Consulting Hank Marquis explores the common myths of Service Catalogs, including what an ITIL Service Catalog really is and does, and giving 10 tangible examples of how an enterprise Service Catalog can improve IT service quality and reduce the costs of IT as it aligns business and IT.
Register now to view this informative presentation!
Free White Paper
“Service Catalog and the CMDB:
Partners in Improving IT Service Quality and Controlling Costs“
In this paper, Hank Marquis – noted ITSM expert and EMA Director of IT Service Management Consulting – examines the benefits of considering the Service Catalog and CMDB as partners that work together to improve IT service quality, control IT costs, and align IT with the business.
Register now to receive a PDF of this informative paper!
Service Catalog Assessment Service
A Service Catalog can transform IT assets into a portfolio of manageable business investments as it improves both user productivity and IT service quality, often with tangible cost reductions as well. However, implementing an effective Service Catalog can be quite a challenge. One of the most difficult challenges is determining which physical IT infrastructure assets comprise each logical IT service consumed by users.
Through our Service Catalog Assessment Service, EMA leverages a proven 8-step methodology to help enterprise IT organizations plan for and produce an actionable Service Catalog that meets the needs of three key constituencies:
(1) Users of IT services
(2) Senior IT and business management
(3) IT workers and managers
To learn more or to request a sample EMA Assessment Report, please contact Bruce Lehman at blehman@emausa.com or 303.543.9500 x112.
